Find the answer to your interrogations among the most frequently asked questions below:
GENERAL QUESTIONS
What is TinyMDM?
TinyMDM is a cloud-based Mobile Device Management solution, here to reduce the threat of data security and help boosting the workforce productivity by providing a centralized control of Android devices for end-users.
Do you have a free trial?
Yes, we offer a 30-day free trial without any hidden fees nor obligation to buy. Create an account and start the free trial with all features available (no credit card required).
What device platforms are supported?
TinyMDM is an official Android EMM partner, and hence authorized to use the powerful Google EMM API. Being a specialist of Android allows us to run perfectly on all Android devices (7 and newer), and to encourage and help businesses reduce their costs (Android devices are cheaper, and thus a more compelling option).
What is Android for Work?
Android for Work provides additional management features and a secure company container for your Android devices. This unifies Android management by removing device manufacturer differences and offers the same management features for all Android devices.
What is Android Zero Touch?
If you purchase your Android devices from an official Zero Touch Android reseller, it will setup a Zero Touch account for your organization and import the devices ID. Then, you will select TinyMDM as your EMM solution from your account. Devices will enroll straight out of the box, with no action needed from the end-user. They will respect the policies you have defined on TinyMDM.
Can I manage paid applications?
The impossibility to deploy paid applications via an MDM solution is a restriction from the Google services (Android for work). To work around it, you can reach out to the developers of the apps you use, and ask them to deploy licensing options. Or to make a version of the app downloadable without upfront payment, then give you a license key that you push via a managed configuration. Or you can agree to licensing externally and they supply an APK file that you can upload as a private app with TinyMDM.
TINYMDM DASHBOARD
Where do I start?
Follow our 5-step quick start guide to discover how to manage all your devices and configure your account.
What’s in the “Enterprise approved apps” tab?
In this tab, you choose which apps to approve business-wide. Either public, private, web or manufacturer applications. Take a look at our tutorial on the management of Enterprise Approved Apps.
What is in the “Policies” tab?
The policy represents the security rules that you want to apply to the mobile devices. You define the security settings, apps management, internet filtering level, physical tracking, etc. You can create as many policies as you want and affect them to different profiles. Discover how to create a policy.
What is in the “Users” tab?
Before giving your employees a managed device, you first have to register them via the “Users” tab. You can add your users one by one or import a list of users via CSV file.
What is the difference between a User and an Anonymous User?
A user profile is usually linked to a natural person (ex: John Doe), using one or several devices. For example, you can create the user “John Doe” using his email address and apply the Policy “Sales” to it: the policy rules will apply to all of John Doe’s devices.
If you don’t want to link the user profile to a natural person but let’s say to a group or a place (if the User ID is going to be shared by several people), you can create an “Anonymous user”. For example, you can create the user “Room 1” (with no email, just a name) and apply the Policy “Meeting room” to it: the policy rules will apply to all devices linked to the user “Room 1”. Discover more info about Anonymous Users creation on TinyMDM.
What is the Admin code visible in my TinyMDM console?
The Admin code’s purpose is to unblock a user in several cases:
– If a user wants to force the factory reset of a device when it has been prohibited in the policy.
– A user wants to leave the Kiosk mode by clicking on the admin button “Exit Kiosk” from the device.
-A user wants to activate the Wi-Fi connection from the device while Wi-Fi has been disabled in the policy.
PRICING AND SUBSCRIPTION
How much is TinyMDM at the end of the free trial?
MDM solutions are always either very complex and expensive, or affordable but with very limited functionalities. TinyMDM is the most cost-efficient MDM solution: both classic and advanced functionalities are available in our plan. Take a look at our pricing plans.
How can I request a quote?
You can fill out the form in the Pricing Plan page and specify your number of devices in order to get a quote from our team, within one business day.
How am I going to be billed?
You can be billed annually or monthly if you want more flexibility. In both cases, you will receive your bill by email. Your bill is based on the number of licenses in your account, meaning you only pay for what you have on your account. You can add additional licenses at any time and only pay a prorated fee. Example: if you subscribe with an annual subscription on the 1st of January and enroll 20 devices, you will be charged $460 for a year (20*$23). However if you need to add 5 devices from the 1st of October, you will only pay a prorated fee for those 5 devices until your next bill, the 1st of January.
How do I subscribe?
At the end of the free trial, you can subscribe to TinyMDM CLASSIC plan (billed annually) or FLEXIBLE plan (billed monthly) through your console: log in to your account and click on the My Account tab. You can choose the number of devices you want to add to your account. You’ll be able to add more devices whenever you want during your subscription and only pay a prorated fee.
Can I cancel my subscription at any time?
Yes, you can unsubscribe whenever you want to cancel your renewal, but all sales are final.
Which payment methods are accepted?
Different payment methods are accepted: SEPA Direct Debit and Credit Card. Payment by bank transfer is subject to authorization.
What currencies do you accept?
We accept payments in different currencies: EUR, USD, CAN or GBP.
Are there any additional fees involved?
We believe in straight-forward, transparent pricing. We don’t charge extra fees for account setup, onboarding, training, or technical support.
MANAGEMENT SETS
What’s the difference between a device in Fully Managed mode (COBO), in WPCO mode and in Work Profile mode (BYOD)?
Enterprises need to manage a wide range of devices, including corporate-owned devices, employee-owned devices, and sometimes a mix of corporate-owned / personally-enabled devices. With all of these different levels of ownership, businesses need to make sure business apps and data are safe on any business device, no matter who owns the device.
With TinyMDM, IT administrators can choose to setup a fully managed profile (COBO) to keep a full control of the device; create a profile managed by the company to which access to personal data is authorized (WPCO) or simply create a work profile to separate business and personal data on a personal device (BYOD). Lean more about the differences between each management mode.
How do I enroll a Fully Managed (or Kiosk Mode) device ?
Switch on the new device (first use), or perform a factory reset and restart it. When the device starts, tap six times in the middle of the first screen. That will open the camera, allowing you to scan the QR code (generated from the console). Then you just need to follow the configuration Wizard, accept the installation and terms of use of TinyMDM and the device will enroll. Take a look at our step by step tutorial on how to enroll a device in Fully Managed Mode.
How do I factory reset a Fully Managed (or Kiosk Mode) device and delete it from the TinyMDM dashboard?
To delete a fully managed device from your TinyMDM console, go on the Devices tab and click on the top right of the device card. Then, you just have to click on Wipe the device.
After confirming your action, the device will be deleted from TinyMDM and will perform a factory reset. To find out more, click on this tutorial.
How do I enroll a device in WPCO mode?
In WPCO mode, the device is fully managed by the company but two profiles are available on it: a work profile and a personal profile over which the company has no visibility.
To enroll a device in WPCO mode, switch on the new device (first use), or perform a factory reset and restart it. When the device starts, tap six times on the first screen. That will open the camera, allowing you to scan the QR code (generated from the console). Then you just need to follow the configuration wizard, accept the TinyMDM terms of use and the device will enroll. Take a look at our step by step tutorial on how to enroll a device in WPCO mode.
How do I factory reset a device in WPCO mode and delete it from TinyMDM dashboard?
To delete a device in WPCO mode, log on to your TinyMDM dashboard, go to the Devices tab and then, at the top right of the device card, click on the drop-down menu and on Wipe the device.
Once you have confirmed your action, the device will be deleted from TinyMDM and will perform a factory reset. You can take a look at our tutorial here.
How do I setup a Work Profile on a device?
Setting up a Work Profile allows organizations to manage business data and business apps in a secure container, leaving everything else under the user’s control (personal accounts, personal apps and private data). Work profiles allow an IT department to securely manage a work environment without restricting users from using their device for personal apps and data.
To enroll a device using this mode, download the TinyMDM app from the Play Store and choose the option “Setup a work profile”. Then follow the steps, and at the end a secure containerization will be created on the device. Learn more info about how to setup a Work Profile on a personal device.
How do I wipe a Work Profile on a device and delete it from TinyMDM dashboard?
To delete a work profile on a personal device, go on the Devices tab and click at the top right of the device card. Then, you just have to click on Wipe work profile. The device will be deleted from TinyMDM and the secure container accessible on the user’s device will then be deleted, but the personal part will remain unchanged. Learn more here.
I can’t reset my devices, can I still enroll them with TinyMDM?
Yes, you can enroll your devices without resetting them by using the Work Profile mode (BYOD – Bring Your Own Device). This method does not require a factory reset: user simply needs to download the TinyMDM app from the Play Store. Once installed, the app creates a secure work container that is completely separate from the user’s personal space. Your organization can manage professional apps and data only, while the user retains full control over personal content.
SECURITY
How do you monitor and measure your uptime and error rates?
As per our terms of service, TinyMDM guarantees an SLA of 99% monthly uptime. In case of exceptional scheduled maintenance, you will be notified 3 days before the beginning of the maintenance.In case of failure or if the SLA is less than 99% monthly uptime, you will be able to ask for a partial or total refund of the fees corresponding to the period of the failure time. At most the total amount paid per month can be reached for an incident in the relevant month.
As per monitoring our error rates or threats against our system, we are automatically alerted when/if:
- There is an unusual request influx (Email and SMS Alert)
- There is an error on an Android device or in the backend (Error log with Alert by Email and SMS)
- Errors are monitoring via AWS cloudwatch service
How do you account for user privacy and security?
- Data access is subject to a strict access policy : Only authorized members of the staff have access to the database through a well-defined policy : credentials changed frequently, only authorized IP can access, two-step authentication method.
- All our instances expose only the strict necessary protocol. Remote access for authorized members of the staff is protected by a private/public key connection and by an authorized ip group.
- Customer login notification including the IP address to our customers when someone logs in his account, to warn the user in case of password hacking.
- Captcha and complexity of password are mandatory
- Backup of databases is performed every day over a two month window for security reasons in case of data loss. Backups are hosted on amazon’s S3 service, so there is a logical partition for this archived data.
- The database is subject to classic security measures (server not directly accessible by internet, only authorized backend servers can access the database.
- Protection against DDOS threats
- Constant monitoring of abnormal requests
FRENQUENTLY ENCOUNTERED ISSUES
I can’t deploy a private app on the Managed Play Store
Please make sure that the package name of your private app is unique and doesn’t already exist on the Play Store. For example, Gmail package name on the Play Store is “com.google.android.gm”, so you won’t be able to deploy a private app with the same package name. If this happens to you, please ask your developer to rename the package and try again to upload your private app. More info about how to deploy a private app.
If you can’t deploy your private app from the Managed Play Store, you can try to push it through the TinyMDM Store.
I can’t open my web app (website shortcut) in full screen
If your web app doesn’t open in full screen mode, even though you’ve selected the Full Screen option, there may be several reasons for this:
- Unsecured website URL
The URL of the website you want to use for your web application is “http” and not “https”, then for security reasons you won’t be able to open it in full screen mode.
- Google Chrome is not installed
The web app works with Google Chrome browser. It is therefore essential that Google Chrome is authorized and installed on the devices. If it is installed on the devices, uninstall any other browser installed in the policy, then try opening your web app again. If nothing happens, reinstall your web app: it should now appear in full-screen. Do not hesitate to take a look at our tutorial to understand how to install Chrome and create your web app with TinyMDM.
If you’re still having trouble installing your web application, please contact our support team so that we can help you.
I can’t enroll a device by scanning a QR code
When you try to enroll a device by scanning a QR code and get the error message “Login error: Your device does not have an assigned policy“, it’s because the user you’re trying to link the device to doesn’t belong to any policy. The administrator first has to create a policy, add users to it, and only then enroll devices.
I have an error during the Google Play Services update
When trying to enroll a device, if the Google Play Services update stays incomplete, there can be an error message. First you need to check your Wi-Fi connection. If your device is correctly connected to the Wi-Fi and the problem recurs, click on “Report error”. We will collect the data and a technical expert will come back to you once we have isolated the causes of the error.
TinyMDM is blocked by my firewall
In order to use TinyMDM on devices connected to a network protected by a firewall, some settings are necessary. Indeed, our application uses Google’s FCM notification system, like most Android apps. You can find how to set your firewall for TinyMDM to work here.
Where can I find the files I shared with a device?
If you have imported files from your administration console and pushed them from the policy, they will appear in the Files application of your devices, Downloads tab. Find out more about how to import files on TinyMDM. If your devices are in kiosk mode and you want the files to appear on the home screen, follow the tutorial on how to create files shortcuts on the homescreen.
I have a pop-up on my device asking me to give permission to TinyMDM. What should I do?
If you see a pop-up on your device such as “Remote Control Request” or “Authorization Required” that asks you to access settings to enable TinyMDM overlay on other applications, it is necessary to authorize it for certain features to work properly. You will only see this pop-up if you enable one of the following three features for the first time on the device: remote view or control, speed management, or the floating home button in kiosk mode. Once this overlay permission has been approved, the pop-up will no longer appear on the device.
I can’t see the managed Play Store from my TinyMDM console
As the managed Play Store is managed by the Google Services and not directly by TinyMDM, it has a different domain name to the rest of the console. Because of this, some browsers or extensions may block access to this page. We therefore invite you to authorise access to the play.google.com domain from your browser or extension, then refresh your page to regain access to the managed Play Store.
The Smart Switch application doesn’t work on my device
To use the Smart Switch application on a device enrolled with TinyMDM, approve and install the application from the Enterprise approved apps tab, then go to the application’s managed configuration. Simply tick the ‘Allow SmartSwitch Run’ option to get it working. Click here to find out more about managed configurations.
I installed an application but it isn’t yet visible on my device
Please check:
- that you both approved and installed the application in the policy the device is linked to. If the application was correctly set to be installed, you will see written “Last install request” in orange under the logo of the app with the date of your last install request.
- that installations aren’t blocked by the policy. For that, you need to open the policy of your device, then scroll to Apps management tab and open the Advanced apps management drop down menu.
- that the device is on and connected to the Internet. As TinyMDM uses the Google notification system to send the install command to the devices, a delay can be observed in some cases. Degraded network conditions can also delay the installations of your applications.
If your devices have the right configuration and are in the right conditions but your applications are still not installed after a reasonable period of time, contact our support team from the TinyMDM Support tab on your console.
I registered my company with a Gmail address, is this a problem?
It is recommended to use a professional e-mail address (@mycompany.com) or a Google Workspace account rather than a classic Google account (@gmail.com) to register your EMM company. However, it’s not a problem to use a classic Google account. It is, however, imperative to use it at least once every two years to keep the account active. If the account becomes inactive, Google reserves the right to delete it and all associated data. Devices registered via TinyMDM would then be unregistered and no longer managed.
During a remote control session, the device’s screen suddenly goes black on my PC
Starting with Android 15, if you enter sensitive information during a remote viewing or control session, the device screen will turn black. Android has strengthened its security rules and no longer allows sensitive data to be viewed during a remote session. The session will return to normal once the screen containing the sensitive data is closed.
I initiated a reset on a device that was offline at the time of the request. How can I find it in the admin console to relaunch the reset procedure?
When you initiate a factory reset request from the admin console, the device performs the reset and its card is automatically removed. However, if the device was offline at that time and therefore could not be reset, its card remains present in the software (in a hidden state) so that you can relaunch the request. To do this, please follow this tutorial.
I want to create a new access for an employee on the TinyMDM console. How do I do this?
To add a new access, you must create a manager from the Managers and Structure tab, under the Managers sub-tab. You can precisely define the permissions to which they will have access. To do this, follow this tutorial.
How can I display a website in full screen mode?
If you want to display a website in full screen mode on your devices, you must create it as a web app. Web apps only work with the Google Chrome browser:
- First, install Chrome on the policies where you want the site to appear in full-screen. See the related tutorial.
- Then, create your website as a Private WebApps. When choosing the display mode for your web app, you must select Full screen. See the related tutorial.
If you have followed the steps above and those mentioned in the related tutorial, but your website still does not display in full screen, it may be due to one of two things:
- The website URL is not secure
If the URL for your web app is “http” instead of “https,” you will not be able to open it in full screen mode for security reasons.
- Google Chrome is not properly installed on your mobile devices
If your website is indeed using “https,” verify within the policy that the Google Chrome browser is correctly installed. If it is, uninstall any other web browsers installed under that policy, then try opening your web app again. If the issue persists, restart the installation of your web app: it should now appear in full screen mode.
If you continue to experience issues with the installation of your web app, please do not hesitate to contact our technical support team so that they can provide further assistance.
